Terms & conditions

Last updated: July 2026

1. The service

Insurance Mock Exams provides online practice examinations, explanations and performance analytics for insurance qualifications. We are an independent study aid: not affiliated with, endorsed by, or connected to the Chartered Insurance Institute. Passing our mocks does not guarantee passing any official examination.

2. Accounts

You must provide accurate details and keep your password confidential. Accounts are personal: one person per account. We may suspend accounts that share access, scrape content, or attempt to compromise the platform.

3. Purchases and licence

Prices are charged in Bahraini Dinar (BHD), payable one-time through the Gate-E payment gateway; other currencies shown on the site are indicative conversions. A purchase grants a personal, non-transferable licence to use the purchased content for your own study. "Lifetime access" means for the operating life of the platform, including future units added to the all-access tier at no extra charge.

4. Acceptable use

You may not copy, resell, publish, or redistribute questions, explanations, or any platform content; use automated tools to extract content; or share account access. We own (or licence) all intellectual property on the platform.

5. Refunds

Per the refund policy: 14 days on a first purchase provided no more than one full mock has been completed. The refund policy forms part of these terms.

6. Availability and changes

We target high availability but do not warrant uninterrupted service. We may update content (e.g. annual syllabus reviews) and features. If we ever discontinue the platform, we will give reasonable notice.

7. Liability

Nothing in these terms excludes liability that cannot lawfully be excluded. Otherwise, our total liability is limited to the amount you paid us in the 12 months before the claim. We are not liable for exam outcomes.

8. Governing law

These terms are governed by the laws of the Kingdom of Bahrain. Mandatory consumer protections of your country of residence remain unaffected where they apply.